Clinic Patient Common Queries & FAQ

Everyone is welcome to use our service, regardless of whether you are registered with an NHS GP. Using our service will not affect your NHS GP registration. Whether you choose to utilize our services on a regular basis or only once, the decision is entirely up to you.

We take satisfaction on being a comprehensive healthcare facility where you can access a wide range of services conveniently. From blood tests and health screenings to dermatology consultations and more, you can find everything you need under one roof. Our services are open to everyone, regardless of whether you are registered with an NHS GP. Rest assured that using our services will not have any impact on your NHS GP registration. You have the flexibility to choose us as your primary healthcare provider, whether on a regular basis or for a single visit. The decision is entirely yours to make.

After visiting the website, exploring services and doctors and having contact info, reach out to our clinic by either making a phone call or sending an email. If you prefer calling, dial the provided phone number during our working hours and speak with the receptionist or appointment coordinator. If you prefer email, compose a message including your name, contact information, preferred appointment date/time, and any specific details or requirements. We'll assist you in finding a suitable appointment slot based on your preferences and the availability of the doctors.

Just ask! The practice is commited to always provide a safe and comfortable environment for all patients. All patients are entitled to have a chaperone present during any consultation, examination or procedure.If you feel you would like a chaperone present at your examination, please inform your doctor or nurse who will be happy to arrange this for you. If you'd like more info, our Chaperone Policy is available by request.

We are working on offering appointment booking online and this will be available soon, however we do not offer this service at the moment.

If you feel your symptoms are worsening, you are unable to wait or you feel unwell, then please contact your GP or 111.

We offer a number of different services, some of these are delivered by telephone, video, face to face or in group sessions.

When you arrive at the clinic, it's important to bring a comprehensive list of your current medications, including prescribed medicines, over-the-counter medicines, as well as any vitamin supplements or herbal remedies you are taking. Upon your arrival, our friendly reception staff will kindly greet you and ask for your name (please let us know how you prefer to be addressed). They will also assist you with confirming payment arrangements and addressing any queries you may have. Afterward, we will request you to take a seat and wait for your name to be called. During your visit, please adhere to any safety instructions and social distancing measures in place for everyone's well-being. Next, one of our dedicated nurses or patient coordinators will attend to you and help you prepare for your procedure. A member of our medical team will engage with you to gather essential information about your health, including your medical history. It's important that you inform all clinical staff about any current or past allergies you have experienced. We strive to provide you with personalized care and ensure that your visit to our clinic is comfortable and safe. Our team is here to assist you at every step of the way.

• Fasting: Depending on the type of ultrasound, you may be required to fast for a specific period before the procedure. Follow the fasting instructions provided by your healthcare provider.
• Clothing: Wear comfortable and loose-fitting clothing that can easily be removed or adjusted to allow access to the area being examined. It's advisable to avoid wearing jewelry or accessories that may interfere with the ultrasound.
• Medications: Take your prescribed medications as usual unless instructed otherwise by your healthcare provider. Inform the ultrasound technologist about any medications you are taking.
• Hydration: Drink an adequate amount of water before the ultrasound, as it can help improve image quality during the procedure. However, follow any specific instructions given by your healthcare provider regarding fluid intake.
• Informing the healthcare provider: Prior to the procedure, inform your healthcare provider about any relevant medical history, allergies, or concerns that may affect the ultrasound examination
• Comfort measures: If you have any discomfort or anxiety related to the procedure, communicate with the ultrasound technologist or healthcare provider. They may be able to provide reassurance or offer accommodations to enhance your comfort during the screening.
• Follow-up instructions: After the ultrasound, follow any post-procedure instructions provided by your healthcare provider. This may include information on resuming normal activities, any necessary restrictions, or scheduling any follow-up appointments.

• Bring a support person: If you would like, you can bring a support person with you to your ultrasound appointment. This could be a family member, friend, or caregiver.
• Be aware of any restrictions or limitations: Some ultrasounds may require you to remove certain clothing or jewelry, or to drink fluids before the exam.
• Ask about the use of contrast agents: In some cases, you may be given a contrast agent before the ultrasound. This is a harmless substance that can help to improve the images.
• Be aware of the risks and benefits: Ultrasound is a safe procedure, but there are some potential risks, such as allergic reactions to the contrast agent. Talk to your doctor about the risks and benefits of ultrasound before the exam.
• Pregnancy ultrasound: If you are having a pregnancy ultrasound, you may be asked to fast for 8-12 hours before the exam. You will also be asked to drink plenty of fluids before the exam. This will help to ensure that your bladder is full, which can make it easier for the technician to see the baby. You may want to bring a journal to record your thoughts and feelings about the experience. You may also want to bring a camera to take pictures of the ultrasound images.
• Abdominal ultrasound: If you are having an abdominal ultrasound, you may be asked to fast for 8-12 hours before the exam. You will also be asked to remove any clothing from your waist down. You may also want to bring a heating pad or blanket to help you stay warm during the exam.
• Pelvic ultrasound: If you are having a pelvic ultrasound, you may be asked to fast for 4-6 hours before the exam. You will also be asked to remove any clothing from your waist down. In some cases, you may also be asked to insert a vaginal probe into your vagina. You may also want to bring a pad or liner to wear after the exam.
• Thyroid ultrasound: If you are having a thyroid ultrasound, you will not need to fast or change your clothing. However, you may be asked to remove any jewelry from your neck. You may also want to bring a list of any questions you have about your thyroid health.
• Heart ultrasound: If you are having a heart ultrasound, you may be asked to fast for 4-6 hours before the exam. You will also be asked to remove any clothing from your chest up. You mayALSO want to bring a list of any questions you have about your heart health.

• Avoid caffeine, tobacco, and exercise for at least 30 minutes before the screening.
• Wear loose-fitting clothing that allows easy access to your arm.

• Follow any fasting instructions provided, which may require refraining from eating or drinking (except water) for a specific period.
• Continue taking prescribed medications unless advised otherwise.
• Stay well-hydrated before the test.

• Check if fasting is required for accurate results. Follow any fasting instructions given by your healthcare provider.
• Continue taking prescribed medications unless advised otherwise.
• Avoid heavy meals and alcohol consumption before the screening.

• Wear lightweight clothing for accurate measurements.
• Remove any heavy items from pockets, such as phones or keys.
• Follow any specific instructions provided for the screening.

• Follow any preparation guidelines provided by your healthcare provider for specific cancer screenings.
• Take note of any dietary restrictions or medications to avoid prior to the screening.
• Arrange transportation, if necessary, for procedures that may require sedation.

• Be prepared to provide a detailed sexual history to your healthcare provider for accurate assessment.
• Follow any instructions regarding urine or blood sample collection.
• Be honest and open about any symptoms or concerns you may have.