Clinic Patient Info
If you have a query about the appointment booking process, you can access our Patient FAQs below.
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Who can use our service?
Everyone is welcome to use our service, regardless of whether you are registered with an NHS GP. Using our service will not affect your NHS GP registration. Whether you choose to utilize our services on a regular basis or only once, the decision is entirely up to you.
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What services are available?
We take satisfaction on being a comprehensive healthcare facility where you can access a wide range of services conveniently. From blood tests and health screenings to dermatology consultations and more, you can find everything you need under one roof. Our services are open to everyone, regardless of whether you are registered with an NHS GP. Rest assured that using our services will not have any impact on your NHS GP registration. You have the flexibility to choose us as your primary healthcare provider, whether on a regular basis or for a single visit. The decision is entirely yours to make.
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What is the appointment booking process?
After visiting the website, exploring services and doctors and having contact info, reach out to our clinic by either making a phone call or sending an email. If you prefer calling, dial the provided phone number during our working hours and speak with the receptionist or appointment coordinator. If you prefer email, compose a message including your name, contact information, preferred appointment date/time, and any specific details or requirements. We'll assist you in finding a suitable appointment slot based on your preferences and the availability of the doctors.
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Is the appointment booking service secure?
Our booking service complies with NHS cyber essentials requirements as well as General Data Protection Regulations (GDPR).
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Could I have a chaperone?
Just ask! The practice is commited to always provide a safe and comfortable environment for all patients. All patients are entitled to have a chaperone present during any consultation, examination or procedure.If you feel you would like a chaperone present at your examination, please inform your doctor or nurse who will be happy to arrange this for you. If you'd like more info, our Chaperone Policy is available by request.
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Can I book an appointment online?
We are working on offering appointment booking online and this will be available soon, however we do not offer this service at the moment.
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I need an urgent appointment, what should I do?
If you feel your symptoms are worsening, you are unable to wait or you feel unwell, then please contact your GP or 111.
Preparation for laboratory tests
Here you can find some general advice regarding preparation for most common types of medical lab tests
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How to prepare for a blood test?
- Follow instructions: Pay attention to any specific instructions provided by your healthcare provider regarding fasting requirements or any dietary or medication restrictions. Some blood tests may require fasting for a certain period of time before the test, typically 8-12 hours. It's important to follow these instructions accurately for accurate results.
- Hormone test fasting: Fasting requirements for blood hormone tests can vary depending on the specific hormones being tested and the instructions provided by your healthcare provider or the laboratory performing the test. In some cases, fasting may be required, while in others it may not be necessary. For certain hormone tests, such as fasting blood glucose or fasting lipid profile, fasting is typically required. These tests are often done in the morning after an overnight fast of 8-12 hours to obtain accurate baseline measurements. However, for other hormone tests, fasting may not be necessary. It's always a good idea to clarify any doubts or questions about fasting requirements with your healthcare provider or your doctor well in advance of the test to ensure you are properly prepared. They will guide you on whether fasting is necessary and, if so, for how long before the test.
- Stay hydrated: Drink plenty of water before your blood test. Being well-hydrated makes it easier for the phlebotomist to locate your veins and can facilitate the blood collection process.
- Avoid alcohol and caffeine: It's advisable to avoid alcohol and caffeinated beverages, such as coffee or energy drinks, before your blood test, as they can potentially affect certain blood parameters.
- Inform your healthcare provider: If you are taking any medications or supplements, inform your healthcare provider beforehand. Certain medications or supplements can interfere with the results of the blood test, so your healthcare provider may advise you on whether to continue or temporarily stop any specific medications.
- Wear comfortable clothing: Choose clothing with loose sleeves that can be easily rolled up, as this will allow easy access to your arm for the blood draw. It will also help you feel more comfortable during the procedure.
- Relax and stay calm: If you feel anxious or nervous about the blood test, try to relax and stay calm. Deep breathing exercises or engaging in activities that help you relax can be beneficial. Inform the phlebotomist if you have a fear of needles or if you have had difficulties with blood draws in the past, as they can provide additional support and reassurance.
- Communicate any health concerns: If you have any health concerns or conditions that may affect the blood draw, such as a history of fainting or difficulty with blood clotting, it's important to inform the phlebotomist beforehand.
- Keep your arm warm: Prior to the blood test, you can keep your arm warm by gently rubbing or applying a warm compress. This can help dilate the blood vessels, making it easier to locate a vein.
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How to prepare for a urine test?
- Follow instructions: Pay close attention to any specific instructions provided by your healthcare provider or the testing facility regarding the urine test. They may provide you with specific guidelines or requirements to follow.
- Stay hydrated: It's important to stay properly hydrated before the urine test. Drink plenty of water to ensure you can provide an adequate urine sample. However, avoid excessive fluid intake immediately before the test, as it may dilute the urine sample.
- Avoid certain substances: Certain substances can interfere with the results of a urine test. It's important to avoid consuming or using these substances prior to the test. This may include avoiding alcohol, caffeine, diuretics, and certain medications or supplements as advised by your healthcare provider.
- Inform your healthcare provider: If you are taking any medications or supplements, inform your healthcare provider beforehand. Some medications or supplements can affect the results of the urine test, and your healthcare provider may provide specific instructions regarding their use before the test.
- Clean the genital area: Before providing a urine sample, it's important to clean the genital area thoroughly with mild soap and water. This helps prevent contaminants from interfering with the test results.
- Collect a midstream sample: In many cases, a midstream urine sample is required. This means you will start urinating, then collect a sample midstream, and finish urinating into the toilet. This technique helps minimize the presence of contaminants from the urethra that could affect the test results.
- Use the provided collection container: If a specific collection container is provided, make sure to use it as instructed. Some tests may require a specific type of container or preservative, so it's important to follow the instructions provided by your healthcare provider or the testing facility.
- Label the sample correctly: After collecting the urine sample, ensure that it is properly labeled with your name and any other required information. This helps ensure accurate identification and processing of the sample.
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How to prepare urine for culture?
- Follow instructions: Follow any specific instructions provided by your healthcare provider or the laboratory conducting the urine culture. They may provide you with specific guidelines or requirements to follow.
- Clean the genital area: Before collecting the urine sample, it's important to clean the genital area thoroughly with mild soap and water. This helps remove any potential contaminants that could affect the test results.
- Use a sterile container: Ensure that you have a clean, sterile container for collecting the urine sample. The container may be provided by the healthcare provider or laboratory, or you can purchase a sterile container from a pharmacy.
- Collect a midstream sample: For urine culture, it is typically recommended to collect a midstream urine sample. Start urinating into the toilet, then collect a sample midstream in the sterile container, and finish urinating into the toilet. This technique helps minimize the presence of contaminants from the urethra.
- Collect an adequate amount: Collect enough urine to ensure there is enough volume for testing. Usually, about 30-60 milliliters (1-2 ounces) is sufficient. Be sure not to touch the inside of the container or the lid to avoid introducing any contaminants.
- Label the container: After collecting the urine sample, label the container with your name, date, and any other required information as instructed by the healthcare provider or laboratory.
- Transport the sample promptly: Urine cultures are time-sensitive, so it's important to transport the sample to the laboratory as soon as possible after collection. Follow any storage and transportation instructions provided by the healthcare provider or laboratory.
- Provide necessary information: Along with the sample, provide any relevant information requested by the healthcare provider or laboratory, such as your medical history, current medications, and symptoms. This information helps in the interpretation of the test results.
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How to prepare for a throat swab?
- What is throat swab procedure? The throat swab is a quick and painless procedure. You may feel a slight gag reflex when the swab is inserted into your throat.You may have a sore throat for a few hours after the test. The results of the test will typically be available within 24 hours.
- Do not eat or drink for at least 30 minutes before the test. This will help to ensure that the swab can collect a good sample of mucus from your throat.
- Avoid using mouthwash or other oral hygiene products before the test. These products can interfere with the results of the test.
- Tell your doctor if you are taking any antibiotics. Antibiotics can sometimes interfere with the results of a throat swab.
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How to prepare for ear, skin and wound swabs?
- For ear swabs: Do not clean your ears with cotton swabs or other objects in the 24 hours leading up to the test. This can push dirt and wax deeper into your ear canal and make it difficult to collect a sample. If you have any drainage from your ear, let your healthcare provider know so they can take steps to prevent it from contaminating the swab.
- For skin swabs: Remove any jewelry or clothing from the area of your skin that will be swabbed. Do not apply any lotions, creams, or ointments to the area of your skin that will be swabbed in the 24 hours leading up to the test. If you have any open wounds, let your healthcare provider know so they can take steps to prevent them from contaminating the swab.
- For wound swabs: Do not clean your wound with soap and water in the 24 hours leading up to the test. This can wash away any bacteria that are present and make it difficult to collect a sample. If you have any bandages on your wound, let your healthcare provider know so they can remove them before taking the swab.
- And some additional things to keep in mind: Ear, skin, and wound swabs are quick and painless procedures. You may feel a slight sting or discomfort when the swab is inserted into your ear, skin, or wound. You may have some redness or irritation at the site of the swab for a few hours after the test. The results of the test will typically be available within 24 hours.
Preparation for an ultrasound screening
Here are some key considerations to remember when preparing for an ultrasound:
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Basic preparation tips for a common ultrasound appointment
- Fasting: Depending on the type of ultrasound, you may be required to fast for a specific period before the procedure. Follow the fasting instructions provided by your healthcare provider.
- Clothing: Wear comfortable and loose-fitting clothing that can easily be removed or adjusted to allow access to the area being examined. It's advisable to avoid wearing jewelry or accessories that may interfere with the ultrasound.
- Medications: Take your prescribed medications as usual unless instructed otherwise by your healthcare provider. Inform the ultrasound technologist about any medications you are taking.
- Hydration: Drink an adequate amount of water before the ultrasound, as it can help improve image quality during the procedure. However, follow any specific instructions given by your healthcare provider regarding fluid intake.
- Informing the healthcare provider: Prior to the procedure, inform your healthcare provider about any relevant medical history, allergies, or concerns that may affect the ultrasound examination
- Comfort measures: If you have any discomfort or anxiety related to the procedure, communicate with the ultrasound technologist or healthcare provider. They may be able to provide reassurance or offer accommodations to enhance your comfort during the screening.
- Follow-up instructions: After the ultrasound, follow any post-procedure instructions provided by your healthcare provider. This may include information on resuming normal activities, any necessary restrictions, or scheduling any follow-up appointments.
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Additional tips that may be helpful for specific ultrasounds
- Bring a support person: If you would like, you can bring a support person with you to your ultrasound appointment. This could be a family member, friend, or caregiver.
- Be aware of any restrictions or limitations: Some ultrasounds may require you to remove certain clothing or jewelry, or to drink fluids before the exam.
- Ask about the use of contrast agents: In some cases, you may be given a contrast agent before the ultrasound. This is a harmless substance that can help to improve the images.
- Be aware of the risks and benefits: Ultrasound is a safe procedure, but there are some potential risks, such as allergic reactions to the contrast agent. Talk to your doctor about the risks and benefits of ultrasound before the exam.
- Pregnancy ultrasound: If you are having a pregnancy ultrasound, you may be asked to fast for 8-12 hours before the exam. You will also be asked to drink plenty of fluids before the exam. This will help to ensure that your bladder is full, which can make it easier for the technician to see the baby. You may want to bring a journal to record your thoughts and feelings about the experience. You may also want to bring a camera to take pictures of the ultrasound images.
- Abdominal ultrasound: If you are having an abdominal ultrasound, you may be asked to fast for 8-12 hours before the exam. You will also be asked to remove any clothing from your waist down. You may also want to bring a heating pad or blanket to help you stay warm during the exam.
- Pelvic ultrasound: If you are having a pelvic ultrasound, you may be asked to fast for 4-6 hours before the exam. You will also be asked to remove any clothing from your waist down. In some cases, you may also be asked to insert a vaginal probe into your vagina. You may also want to bring a pad or liner to wear after the exam.
- Thyroid ultrasound: If you are having a thyroid ultrasound, you will not need to fast or change your clothing. However, you may be asked to remove any jewelry from your neck. You may also want to bring a list of any questions you have about your thyroid health.
- Heart ultrasound: If you are having a heart ultrasound, you may be asked to fast for 4-6 hours before the exam. You will also be asked to remove any clothing from your chest up. You mayALSO want to bring a list of any questions you have about your heart health.
Preparation for other types of screening
Here are some general tips to consider when preparing for various medical screenings:
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Blood Pressure Screening:
- Avoid caffeine, tobacco, and exercise for at least 30 minutes before the screening.
- Wear loose-fitting clothing that allows easy access to your arm.
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Blood Glucose Screening:
- Follow any fasting instructions provided, which may require refraining from eating or drinking (except water) for a specific period.
- Continue taking prescribed medications unless advised otherwise.
- Stay well-hydrated before the test.
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Cholesterol Screening:
- Check if fasting is required for accurate results. Follow any fasting instructions given by your healthcare provider.
- Continue taking prescribed medications unless advised otherwise.
- Avoid heavy meals and alcohol consumption before the screening.
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BMI (Body Mass Index) Screening:
- Wear lightweight clothing for accurate measurements.
- Remove any heavy items from pockets, such as phones or keys.
- Follow any specific instructions provided for the screening.
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Cancer Screening (e.g., mammogram, colonoscopy):
- Follow any preparation guidelines provided by your healthcare provider for specific cancer screenings.
- Take note of any dietary restrictions or medications to avoid prior to the screening.
- Arrange transportation, if necessary, for procedures that may require sedation.
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STI (Sexually Transmitted Infection) Screening:
- Be prepared to provide a detailed sexual history to your healthcare provider for accurate assessment.
- Follow any instructions regarding urine or blood sample collection.
- Be honest and open about any symptoms or concerns you may have.